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Troubleshooting
When you can not both access home pages and send/receive e-mails
When you can not access home pages (sending/receiving e-mails is possible)
When you can not send/receive e-mails (accessing home pages is possible)
When you can not both access home pages and send/receive e-mails
1
 
Check the light status of the cable modem.
Click to See Details of Cable Modems
2
 
Check the settings to connect the Internet.
Click to See the Setting Page for Windows Version
Click to See the Setting Page for Macintosh Version
3
 
Check whether a IP address has been acquired correctly.
Click to See How to Check the IP Address
4
 

Extract the socket of the cable modem, resert it , and then turn on the power again. It takes few minutes until the cable modem is available when turning off and on the power. To decide whether the cable modem is available check the light status of the cable modem.

When you replace your computer or BBrouter connected to the cable modem, please extract the power socket of the cable modem, resert it.
Click to See Details of Cable Modems
5
 
When this does not solve the problem please consult the customer support.
When you can not access home pages (sending/receiving e-mails is possible)
1
 
Check whether the address of the home page is correct.
2
 
Check settings of the browser.
Click to See the Setting Page for Windows Version
Click to See the Setting Page for Macintosh Version
3
 
When this does not solve the problem please consult the customer support.
When you can not send/receive e-mails (accessing home pages is possible)
1
 
Check settings of the E-mail Software.
Click to See the Setting Page for Windows Version
Click to See the Setting Page for Macintosh Version
Input the password correctly.
The password distinguishes upper and lower case letters.
2
 
When unreachable error e-mails return, check the destination e-mail address.
3
 
When this does not solve the problem please consult the customer support.
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